Hypatia Research Press releases:
Hypatia Research Group Announces “Leveraging Social Channels for Customer Service & Support”--17.8% of Executives Cite Greater than 5% Return on Investment
May 15, 2011 – BOSTON, MA – Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled “Leveraging Social Channels for Customer Service & Support“which details current trends, organizational challenges, and business
case justification. Over 526 respondents with direct accountability for
selection or use of social analytics software and services were utilized for this primary research.
Hypatia Research
Group Announces “Enterprise Governance, Risk & Compliance: Why Management
Consultancies Should Provide a Holistic Approach”
April
30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the
Walk’--Industry analyst and market research firm Hypatia Research today
announces a new primary research study entitled “Enterprise Governance, Risk &
Compliance: Why Management Consultancies Should Provide a Holistic Approach”
detailing current trends, organizational challenges, and business case
justification.
Feb 13, 2012
Strategic Alliance Expands Research Coverage on Front to Back-office Software Technologies
Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.
Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.
Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"
October 1, 2011
Vendor Drill-Down Provides 16 Evaluation Points to Consider
Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales
Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research
Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level
Jan 06, 2011
How Leaders Effectively Measure Business Performance
May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!
Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers
Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific
Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.
Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.
Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.
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Operationalizing Voice of the Customer: Maturity Models, Benchmarks & Best Practices
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Item Number: VOCGalaxy
Manufacturer: [46 pages / 3 case studies / charts / figures / tables / Galaxy Rankings]
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Voice of the Customer (VOC) and Customer Experience
Management (CEM) business processes along with enabling software technologies—
solutions formerly known as Enterprise Feedback Management (EFM)—have recently converged. Moreover, more than 20 vendors are racing to
add Social Media Intelligence (SMI) capabilities to these solutions so that the
ability to perform unified quantitative and qualitative customer analysis (holistic customer
intelligence) becomes a part of this VOC equation.
This blending of the quantitative with the qualitative
customer feedback is nascent still at most B2B industries such as
manufacturing, process industries, energy & utilities, and professional
services firms. In B2C sectors inclusive
of retail, financial services, banking, consumer goods and telecommunications, maturity
levels in operationalization of VOC processes are more advanced. However, less
than 8% of all companies surveyed have attained a visionary level of maturity
as defined through our primary research.
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Hypatia’s Key Findings
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- Companies
must strive to integrate and analyze qualitative customer information from
disparate sources such as EFM, Survey Tools, Call Center Interactions and
Social Media along with quantitative customer data prior to creating
actionable customer insight.
- 22%
of Voice of the Customer initiatives are performed by external service
providers that enhance company’s legacy data with behavioral, transactional
and demographic information.
- Vendors
that offer Enterprise Feedback Management tools are rapidly evolving and
repositioning themselves as Social Media players—which benefits companies
that seek one platform or mechanism to capture, manage, analyze and apply
customer intelligence.
- While
most organizations perform at least one voice of the customer initiative on
an annual basis, maturity levels vary greatly. Fewer than 8% of 400+ survey
respondents have succeeded in effectively operationalizing these processes on
a repeatable or scalable basis.
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Wal-mart, American Express, Coca-Cola, Staples, Best Buy, Harrah’s, Procter & Gamble, Toyota, Hilton International, AOL, IBM and Oracle are among numerous blue-chip companies that believe leveraging business and consumer data is necessary etc...
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Price: Call for details / SMB discounts
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HypatiaG2MTM is a comprehensive customer & market intelligence service designed to facilitate an organization's use of our research findings, benchmarks, market size & forecast, and best practices across industries and geographies.
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Price: Call for pricing / SMB discounts
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Research analysts are available to present completed research for thought leadership, educational purposes, and lead generation initiatives. Please discuss your specific requirements with a client account manager for scheduling and pricing.
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