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Hypatia Research Press releases:

Hypatia Research Publishes “Enterprise Governance, Risk & Compliance ProductMatrixTM Evaluations"

Lexington, MA--Jul 22, 2014
Industry analyst and market research firm Hypatia Research Group announces publication of a new primary research study entitled “Convergence of Governance, Risk & Compliance: 2014 ProductMatrixTM Vendor Evaluations”. GRC software providers evaluated by 16 discrete yet interdependent criteria.

Hypatia Research Group Publishes “Convergence of Enterprise Governance, Risk & Compliance: 2014 GalaxyTM Vendor Evaluations”
Lexington, MA—April 9, 2014--HRG Urges Companies to Move from Reactive to Proactive Risk Assessment
Industry analyst and market research firm Hypatia Research Group announces publication of a new primary research study entitled “Convergence of Governance, Risk & Compliance: 2014 GalaxyTM Vendor Evaluations”.

Hypatia Research Group Announcing Ambitious 2014 Research Agenda
Boston, MA January 14, 2014 - Industry analyst and market research firm Hypatia Research Group announces its primary research agenda for 2014

Hypatia Research Group Publishes “Social Intelligence: A Time to Listen, A Time to Engage”

Boston, MA October 22, 2013 - Industry analyst and market research firm Hypatia Research Group announces publication of a new primary research study entitled “Social Intelligence: A Time to Listen, A Time to Engage: Practitioner’s Guide to Social Business.”

Hypatia Research Group Publishes “Delivering Big Data Analytics Insights: Why Choose Between Accuracy, Agility OR Speed?”
BOSTON, MA September 17, 2013 -According to Leslie Ament, SVP and Principal Analyst, “In most organizations, enterprise business intelligence and big data analytics initiatives coexist as its not a matter of one versus the other, rather, that the scope and type of analysis required coupled with the selection of specific information sources typically determines which analytical techniques should be used for maximum business results. View research abstract here.

Hypatia Research Group Webinar “Social Analytics & Intelligence: Getting to Actionable Insights"
BOSTON, MA Aug. 19, 2013 - Industry analyst and market research firm Hypatia Research Group announces a webinar scheduled for Thursday August 22, 2013  entitled “Social Analytics & Intelligence: Getting to Actionable Insights” hosted by IBM.

Webinar:  Social Analytics & Intelligence: Getting to Actionable Insights
Date: Thursday, August 22, 2013 1:00 pm EDT
Register:  https://engage.vevent.com/index.jsp?seid=43758&eid=556

Hypatia Research Group Complimentary Webinar “Social Engage: Why You Should Take Your Social Channel Seriously!”

Boston, MA August 5, 2013--Industry analyst and market research firm Hypatia Research Group announces a complimentary webinar scheduled for Wednesday August 7, 2013 at noon eastern time entitled “Social Engage: Why You Should Take Your Social Channel Seriously!". Register here!

Hypatia Research Group Announces “Realizing the Downstream Benefits of Effective Customer Data Management”--Interoperability Among Cloud, SaaS and On-premise Important as Customer Information is Fluid.
Boston, MA June 11, 2013--Leslie Ament, senior vice president, and principal analyst at Hypatia Research Group stated, “Customer information is fluid, resides in several software applications or systems as varied as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Enterprise Marketing (EMM), or Data Warehouses and delivered via Cloud, On-premise, SaaS or hosted technologies as well as via online user-generated content such as social media networks. Achieving a comprehensive 360 degree view of the customer has never been more challenging and yet necessary given the sophistication of today's multichannel consumer.”

Hypatia Research Group to Share Findings at the Marketing&Tech Partnership Summit
Leslie Ament will present a keynote on results and best practices its “Big Boom in Big Data Analytics” study
San Jose, CA--June 04, 2013
Direct Marketing News has announced that Leslie Ament, SVP research, and principal analyst
of Hypatia Research, will reveal the results of its
recent study titled “Big Boom in Data Analytics”
during her keynote session at the Marketing&Tech Partnership Summit, to be held on June 20 at Hyatt Place in San Jose.
The Summit is dedicated to exploring ways in which marketers can collaborate with their technology colleagues
—whether in IT, data, mobile, etc.—to enhance marketing performance.

“Do it big, do it right and do it with style.” ― Fred Astaire
Boston, MA April 11, 2013
Industry analyst and market research firm Hypatia Research Group announces availability of a new primary research study
entitled “Dancing the Big Data Insights Waltz With Accuracy, Agility and Speed”. Leslie Ament, senior vice president,
and principal analyst at Hypatia Research Group stated, “Partners waltzing in triple time with four feet require grace and precision.

Mar 25, 2013
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

Hypatia Research Announces "Exploiting Social Intelligence for Customer Service Excellence"

PRLog (Press Release) - Feb. 12, 2013 - Lexington, MA:  Industry analyst and market research firm Hypatia Research Group{http://hypatiaresearch.com} announces availability of a new primary research study entitled "Exploiting Social Intelligence for Customer Service & Support Excellence." {http://store.hypatiaresearch.com/ExploitingSocialIntellig...}

Hypatia Research Announces Groundbreaking Market Research Study: “Big Boom in Big Data Analytics: How Top Performers Garner Insights for Greater Efficiency and Competitive Advantage."

PRLog (Press Release) - November 1, 2012 - Lexington, MA--Hypatia Research Group has to date, surveyed over 800 global organizations for this research and will utilize data only from respondents that actually utilize, recommend, influence, and hold budget or veto power over the purchase of big data analytics software, solutions and managed services. Companies interested in receiving an executive summary of this study may complete the survey. Follow this link to compete the survey: https://hypatiaresearch.us.qualtrics.com/ WRQualtricsSurve...

Hypatia Research Group Moderates Social Analytics Panel at IBM Information on Demand Conference - Oct. 23, 2012-Las Vegas, Nevada

The 21st century global information market is comprised of 24-hour news, entertainment and information delivered on billions of intelligent devices. Companies have to be smarter than ever to grow revenue and develop business models that respond to the demand of their clients. They need to firstly understand their audience - their behaviors, personalities, likes and dislikes in order to capture, connect and leverage the valuable information that allows them to anticipate customers' changing preferences and rapidly turn these insights into new offerings.

Participants & Roles:

  • Leslie Ament, Vice President Research and Senior Analyst, Hypatia Research: Moderator
  • Rod Smith, Fellow and Vice President, Emerging Technologies, IBM
  • Deepak Advani, Vice President, Business Analytics, IBM
  • Andrew Shelton, Head of Sports and Science, Leicester Tigers,
  • Mark Wyllie, CEO Flagship, IBM Partner

Hypatia Research Group Announces "What CMO's Need to Know About Social Analytics & Intelligence Solutions"

Oct 17, 2012 - BOSTON, MA - Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "What CMOs Need to Know About Social Analytics & Intelligence Solutions". Join Hypatia Research Group on November 8, 2012 as we share research highlights from this study courtesy of our host Clarabridge, Inc.

Hypatia Research Announces “Social Analytics & Intelligence: Converting Contextual to Actionable"

Aug 01, 2012 - BOSTON, MA--Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "Social Analytics & Intelligence: Converting Contextual to Actionable." Featuring the unique Hypatia GalaxyTM Evaluation, in which 24 software vendors are evaluated by 12 criteria, this report showcase current trends, organizational challenges, best practices, and return on investment metrics utilized by top performing organizations via 50+ pages, 21 tables or figures and several case studies that focus on business return on investment.


Hypatia Research Group Announces “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach”

April 30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the Walk’--Industry analyst and market research firm Hypatia Research today announces a new primary research study entitled “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach” detailing current trends, organizational challenges, and business case justification.

Hypatia Research Announces New Vendor Product Capability MatrixTM Reports from “Leveraging
Content to Increase Customer Engagement” Series

March 26, 2012--Independent industry analyst firm Hypatia Research & Advisory announces a new research series. Providing analysis through primary research, the reports showcase current trends, organizational challenges, best practices, and performance metrics utilized by top performing organizations.


Hypatia Research Publishes Two New Studies on "Leveraging Content to Increase Customer Engagement"
March 20, 2012
Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies entitled “A Practitioners' Guide to Vendor Strategy & Product Innovations: Leveraging Content to Increase Customer Engagement: Best Practices” and Hypatia’s trademarked Galaxy class report “Leveraging Content to Increase Customer Engagement: Benchmarks & Vendor Galaxy Evaluation.”


Verint Earns Dual CRM Magazine "Service Leader" Awards

March 6, 2012 — Verint® Systems Inc. (NASDAQ: VRNT)
Vovici, a Verint Company, Surges to Lead Position in Enterprise Feedback Management Category
- Industry Analyst Leslie Ament of Hypatia Research tapped to judge

Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.

Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.

Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"

October 1, 2011

Vendor Drill-Down Provides 16 Evaluation Points to Consider


Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales

Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research

Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level

Jan 06, 2011
How Leaders Effectively Measure Business Performance

May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!

Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers

Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific

Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.

Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.

Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.

Operationalizing Voice of the Customer: 2011 Maturity Models, Benchmarks & Best Practices- (VOC Galaxy Study)

<< Previous in Corporate License Next in Corporate License >>
Price: $1,195.00

Item Number: VOCGalaxy-Digital
Manufacturer: [46 pages / 3 case studies / charts / figures / tables / Galaxy Rankings]

Voice of the Customer (VOC) and Customer Experience Management (CEM) business processes along with enabling software technologies— solutions formerly known as Enterprise Feedback Management (EFM)—have recently converged. Moreover, more than 20 vendors are racing to add Social Media Intelligence (SMI) capabilities to these solutions so that the ability to perform unified quantitative and qualitative customer analysis[1] (holistic customer intelligence) becomes a part of this VOC equation.

This blending of the quantitative with the qualitative customer feedback is nascent still at most B2B industries such as manufacturing, process industries, energy & utilities, and professional services firms.  In B2C sectors inclusive of retail, financial services, banking, consumer goods and telecommunications, maturity levels in operationalization of VOC processes are more advanced. However, less than 8% of all companies surveyed have attained a visionary level of maturity as defined through our primary research.

Hypatia’s Key Findings

  • Companies must strive to integrate and analyze qualitative customer information from disparate sources such as EFM, Survey Tools, Call Center Interactions and Social Media along with quantitative customer data prior to creating actionable customer insight.
  • 22% of Voice of the Customer initiatives are performed by external service providers that enhance company’s legacy data with behavioral, transactional and demographic information.
  • Vendors that offer Enterprise Feedback Management tools are rapidly evolving and repositioning themselves as Social Media players—which benefits companies that seek one platform or mechanism to capture, manage, analyze and apply customer intelligence.
  • While most organizations perform at least one voice of the customer initiative on an annual basis, maturity levels vary greatly. Fewer than 8% of 400+ survey respondents have succeeded in effectively operationalizing these processes on a repeatable or scalable basis.
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