Hypatia Research Press releases:
Hypatia Research Group Announces “Leveraging Social Channels for Customer Service & Support”--17.8% of Executives Cite Greater than 5% Return on Investment
May 15, 2011 – BOSTON, MA – Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled “Leveraging Social Channels for Customer Service & Support“which details current trends, organizational challenges, and business
case justification. Over 526 respondents with direct accountability for
selection or use of social analytics software and services were utilized for this primary research.
Hypatia Research
Group Announces “Enterprise Governance, Risk & Compliance: Why Management
Consultancies Should Provide a Holistic Approach”
April
30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the
Walk’--Industry analyst and market research firm Hypatia Research today
announces a new primary research study entitled “Enterprise Governance, Risk &
Compliance: Why Management Consultancies Should Provide a Holistic Approach”
detailing current trends, organizational challenges, and business case
justification.
Feb 13, 2012
Strategic Alliance Expands Research Coverage on Front to Back-office Software Technologies
Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.
Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.
Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"
October 1, 2011
Vendor Drill-Down Provides 16 Evaluation Points to Consider
Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales
Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research
Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level
Jan 06, 2011
How Leaders Effectively Measure Business Performance
May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!
Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers
Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific
Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.
Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.
Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.
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Home > Vendor Selection Guides > Benchmarking Social Community Investments: Best Practices & Galaxy Vendor Evaluations--Complete 50 page study
Benchmarking Social Community Investments: Best Practices & Galaxy Vendor Evaluations--Complete 50 page study
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Item Number: ESocM
Manufacturer: [42 pages / 4 case studies / Galaxy Vendor Rankings / figures / tables/ charts
Manufacturer Part No: HypatiaG2MTM
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Hypatia Research, LLC categorizes enterprise social media
technology as an integrated suite of social media software tools or an online
platform architecture designed to facilitate communication with groups,
communities and/or individuals at the same time. Unlike person-to-person
emails, social channels are generally defined as one-to-many or many-to-many
channels.
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Hypatia’s Key
Findings
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- Respondents cited
customer satisfaction and customer retention as the top two ROI metrics
utilized within their organizations.
- More than
one-fourth cited achieving an annual ROI between1/2% to 2%.
- Most companies
doing social media attempt to track ROI on a regular basis, but 15% do not
attempt to measure it at all.
- The expected return
on social media reported by over 300 survey respondents varies widely from
less than 1/2% to over 20%.
- What differentiates
social media platforms isn’t usually one major feature or characteristic.
It’s the collection of features and technologies that enable organizations to
create rich and flexible social environments for their customers, partners or
public brand.
- Social media software vendors provide services ranging
from strategic consulting to community management. Services most heavily
requested are strategic planning, setup and implementation.
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Over the past few years, as businesses seek to engage
customers via social media, many have invested in social media software. In
response, software vendors have developed suites or platforms of integrated
social media applications to enable organizations to more quickly create social
communities with a range of features and collaborative channels.
Social media software was developed to faciliate online conversations
between businesses and their customers, partners, and future-stakeholders as
well as to provide outlets for customers to share information with each other. Hypatia reviewed nearly two dozen enterprise-level
social media platforms vendors. Each offers various tools that enable
organizations to create a variety of social venues for customers to utilize on
either a corporate web site or on public networking sites such as Facebook, Linkedin,
MySpace etc… A majority of these social media tools address at least two
or more of these four business areas.
- Customer Service & Support
- Product Innovation &
Ideation
- Sales and Marketing
- Customer Analysis,
Profiling & Segmentation
42 pages / 4 end-user case studies / charts / figures / tables / Vendor Galaxy Rankings
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Price: Call for pricing / SMB discounts
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Research analysts are available to present completed research for thought leadership, educational purposes, and lead generation initiatives. Please discuss your specific requirements with a client account manager for scheduling and pricing.
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