Hypatia Research Press releases:

Hypatia Research Group AnnouncesLeveraging Social Channels for Customer Service & Support”--17.8% of Executives Cite Greater than 5% Return on Investment

May 15, 2011 – BOSTON, MA Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled Leveraging Social Channels for Customer Service & Support“which details current trends, organizational challenges, and business case justification. Over 526 respondents with direct accountability for selection or use of social analytics software and services were utilized for this primary research.

Hypatia Research Group Announces “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach”

April 30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the Walk’--Industry analyst and market research firm Hypatia Research today announces a new primary research study entitled “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach” detailing current trends, organizational challenges, and business case justification.

Hypatia Research Announces New Vendor Product Capability MatrixTM Reports from “Leveraging
Content to Increase Customer Engagement” Series

March 26, 2012--Independent industry analyst firm Hypatia Research & Advisory announces a new research series. Providing analysis through primary research, the reports showcase current trends, organizational challenges, best practices, and performance metrics utilized by top performing organizations.


Hypatia Research Publishes Two New Studies on "Leveraging Content to Increase Customer Engagement"
March 20, 2012
Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies entitled “A Practitioners' Guide to Vendor Strategy & Product Innovations: Leveraging Content to Increase Customer Engagement: Best Practices” and Hypatia’s trademarked Galaxy class report “Leveraging Content to Increase Customer Engagement: Benchmarks & Vendor Galaxy Evaluation.”


Verint Earns Dual CRM Magazine "Service Leader" Awards

March 6, 2012 — Verint® Systems Inc. (NASDAQ: VRNT)
Vovici, a Verint Company, Surges to Lead Position in Enterprise Feedback Management Category
- Industry Analyst Leslie Ament of Hypatia Research tapped to judge


Veteran Industry Analysts at Hypatia Research and Mint Jutras Join Forces
Feb 13, 2012
Strategic Alliance Expands Research Coverage on Front to Back-office Software Technologies

Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.

Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.

Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"

October 1, 2011

Vendor Drill-Down Provides 16 Evaluation Points to Consider


Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important


Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales

Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research

Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level

Jan 06, 2011
How Leaders Effectively Measure Business Performance

May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!

Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers

Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific

Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.

Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.

Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.

Business Intelligence: Connectivity Options & Evaluation Criteria for SaaS

Price: $1,195.00

Item Number: BISAAS
Manufacturer: [30 pages / 3 case studies / charts / figures / tables / vendor assessment]
McKesson Pharmaceuticals, Welch's, Blue Cross and Blue Shield of Florida, Nike, and Shaklee are just a few of the firms that utilize SaaS-based business intelligence to both save on implementation costs and to take advantage of business intelligence insight faster. Customers noted that they could frequently deploy SaaS-based BI initiatives at one-fourth the cost and in one-fourth the time.

Acquiring business intelligence (BI) capabilities through a software-as-a-service (SaaS) model versus enterprise BI represents the inflection point of two separate trends in business. One trend signals the increasing importance of gaining insight into all manner of business events. These events encompass not just transactions, but patterns in activity as widespread as customer responsiveness, network management, supply chain performance, and fraud detection. The focus on BI comes from business grasping the importance of the axiom: “if you can't measure it, you can’t manage it.”

The second trend relates to an increasing interest in the concept of SaaS. The idea of leasing rather than buying a software application, and accessing it over the Internet, offers companies many benefits relating to the conservation of resources. With a SaaS application, companies can generally:
  •   Deploy applications faster (weeks rather than months) 
  •   Reduce the cost of deployment (by a factor of four)
  •   Avoid the cost of hardware and associated maintenance and monitoring
  •   Eliminate the need for on-site expertise in the application itself
These two trends are converging now for a variety of reasons. Not the least of these is the realization that overarching business insight relies on the integration of information from a multitude of systems. Even companies that have standardized on all-encompassing enterprise resource planning (ERP) applications realize that sometimes key business data exists beyond the boundaries of such applications. While ERP vendors are concertedly designing and acquiring new modules, two facts remain: it takes time to incorporate new and acquired modules into the ERP infrastructure, and companies may have custom-built modules whose functionality outweighs the promises and even the reality of what ERP vendors provide.

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