Hypatia Research Press releases:
Hypatia Research Group Announces “Leveraging Social Channels for Customer Service & Support”--17.8% of Executives Cite Greater than 5% Return on Investment
May 15, 2011 – BOSTON, MA – Industry analyst and market research firm Hypatia Research Group announces a new primary research study entitled “Leveraging Social Channels for Customer Service & Support“which details current trends, organizational challenges, and business
case justification. Over 526 respondents with direct accountability for
selection or use of social analytics software and services were utilized for this primary research.
Hypatia Research
Group Announces “Enterprise Governance, Risk & Compliance: Why Management
Consultancies Should Provide a Holistic Approach”
April
30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the
Walk’--Industry analyst and market research firm Hypatia Research today
announces a new primary research study entitled “Enterprise Governance, Risk &
Compliance: Why Management Consultancies Should Provide a Holistic Approach”
detailing current trends, organizational challenges, and business case
justification.
Feb 13, 2012
Strategic Alliance Expands Research Coverage on Front to Back-office Software Technologies
Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.
Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.
Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"
October 1, 2011
Vendor Drill-Down Provides 16 Evaluation Points to Consider
Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales
Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research
Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level
Jan 06, 2011
How Leaders Effectively Measure Business Performance
May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!
Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers
Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific
Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.
Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.
Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.
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Home > Best Practices & Benchmarks
Best Practices & Benchmarks
Our
research encompasses all aspects of customer information management
that businesses leverage for decision support in regards to issues
relating to vendor selection, operational improvements, market
intelligence, or industry best practices. We focus on the internal
processes, service providers and enabling technologies organizations
deploy in order to leverage this intelligence--and we benchmark industry
performance.
Online
pricing is only available to end-users of enabling technologies and
excludes vendors evaluated in our research. Vendors interested in
licensing our research may contact us at: store.hypatiaresearch.com or
research@hypatiaresearch.com.
Hypatia Research, LLC defines customer content management (CCM) as an integrated suite of content management and customer engagement technologies designed to maximize the value of content created to influence customer behavior.
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These research findings present highlights of our results. This research also provides a basis for benchmarking performance in the context of the business benefits derived from implementation, in order to substantiate the value proposition of ERP
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Hypatia Research, LLC categorizes enterprise social media technology as an integrated suite of social media software tools or an online platform architecture designed to facilitate communication with groups, communities and/or individuals etc...
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Best Practices & Hypatia's Drill-Down via 16 Criteria:
This fragmented vendor landscape is no less splintered & confusing. Hypatia Research investigated more than 40 companies, both vendors & consulting firms, offering GRC capabilities...et
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Hypatia believes that, given its ability to underpin data governance through information access controls, security is a crucial element of what we've defined as converged GRC.
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“Business Intelligence in the Healthcare Industry” outlines strategies, vendor solutions and services utilized by leading companies. Blue Cross, Blue Shield, Aetna, MetLife Insurance, Centers for Disease Control, Health Net, Inc., New York University etc.
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McKesson Pharmaceuticals, Welch's, Blue Cross and Blue Shield of Florida, Nike, and Shaklee are just a few of the firms that utilize SaaS-based business intelligence to save on implementation costs and to take advantage of business intelligence etc...
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Hypatia found CPFR usage more dominate in industries that rely on complex demand, supply and distribution channels such as retail, grocery, consumer goods, or food & beverage-these enterprises have adopted and benefited from collaboration practices etc...
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Hypatia Research assesses governance, risk, and compliance solutions as a continuum of people, process, and technology. The spectrum extends from enterprise GRC (eGRC) solutions on one side to IT GRC solutions on the other. At the extreme end etc...
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More than 85% of survey respondents plan to invest in Customer Data Management solutions within the next 24 months. Fueled by the need to create a more effective operational foundation for data analysis and decision-support, senior business executives...
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Wal-mart, American Express, Coca-Cola, Staples, Best Buy, Harrah’s, Procter & Gamble, Toyota, Hilton International, AOL, IBM and Oracle are among numerous blue-chip companies that believe leveraging business and consumer data is necessary etc...
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With all the hype circulating about the cloud, it is no wonder that there is ample confusion over how Enterprise Resource Planning (ERP) is bought and paid for.
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The market for governance risk and compliance (GRC) software is a maelstrom, the kind of maelstrom that engenders confusion among customers. Some vendors offer GRC for the enterprise, known as eGRC, focusing on operational risk management..
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The Mint Jutras 2011 ERP Performance Benchmark measures the performance of Enterprise Resource Planning (ERP) in terms of the business benefits derived from these applications. While cost and effort associated with implementation are significant ...
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The Pros and Cons of SaaS ERP
The hype cycle surrounding Software as a Service (SaaS) has been escalating over the past several years, building to a crescendo entering 2012. Enterprise Resource Planning (ERP) holds a special place in the grand scheme..
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Price: Call for details / SMB discounts
HypatiaG2MTM is a comprehensive customer & market intelligence service designed to facilitate an organization's use of our research findings, benchmarks, market size & forecast, and best practices across industries and geographies.
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HINT: IT’S NOT BRAIN SURGERY. DON’T WAIT UNTIL THE PATIENT IS DYING
Whether you are contemplating a first time purchase for your entire company, expanding into a new territory currently not supported by Enterprise Resource Planning (ERP), or deciding whe
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On May 16, 2011 at SAPPHIRE® NOW in Orlando, Florida, SAP announced the latest version of its enterprise performance management (EPM) solutions. The 10.0 release represents the culmination of a journey that originated four and a half years ago as SAP beg
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Hypatia Research categorizes customer-facing content as encompassing all types of digital interaction channels, online content or digital assets utilized for sales and marketing, customer service & support, branding, product information, public relations,
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Voice of the Customer (VOC) & Customer Experience Management (CEM) business processes along with enabling software technologies— solutions formerly known as Enterprise Feedback Management (EFM)—have recently converged. More than 20 vendors have etc...
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Price: Call for pricing / SMB discounts
Research analysts are available to present completed research for thought leadership, educational purposes, and lead generation initiatives. Please discuss your specific requirements with a client account manager for scheduling and pricing.
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Hypatia Research defines social analytics and intelligence technologies as enabling the monitoring, filtering, categorization, sentiment and trend analysis, text analysis; correlation discovery and root cause analysis of all types of unstructured content.
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Primary research included briefings with executives whose job functions encompasses IT, professional services, CIO, CEO, COO, CFO, health-care consultants, healthcare administrators, project managers, nurses and physicians.
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