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Hypatia Research Press releases:
“Do it big, do it right and do it with style.” ― Fred Astaire
Boston, MA April 11, 2013
Industry analyst and market research firm Hypatia Research Group announces availability of a new primary research study entitled “Dancing the Big Data Insights Waltz With Accuracy, Agility and Speed”. Leslie Ament, senior vice president, and principal analyst at Hypatia Research Group stated, “Partners waltzing in triple time with four feet require grace and precision.
Mar 25, 2013
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.
Hypatia Research Announces "Exploiting Social Intelligence for Customer Service Excellence"
PRLog (Press Release) - Feb. 12, 2013 - Lexington, MA: Industry analyst and market research firm Hypatia Research Group{http://hypatiaresearch.com} announces availability of a new primary research study entitled "Exploiting Social Intelligence for Customer Service & Support Excellence." {http://store.hypatiaresearch.com/ExploitingSocialIntellig...}
Hypatia Research Announces Groundbreaking Market Research Study: “Big Boom in Big Data Analytics: How Top Performers Garner Insights for Greater Efficiency and Competitive Advantage."
PRLog (Press Release) - November 1, 2012 - Lexington, MA--Hypatia Research Group has to date, surveyed over 800 global organizations for this research and will utilize data only from respondents that actually utilize, recommend, influence, and hold budget or veto power over the purchase of big data analytics software, solutions and managed services. Companies interested in receiving an executive summary of this study may complete the survey. Follow this link to compete the survey: https://hypatiaresearch.us.qualtrics.com/ WRQualtricsSurve...
Hypatia Research Group Moderates Social Analytics Panel at IBM Information on Demand Conference - Oct. 23, 2012-Las Vegas, Nevada
The 21st century global information market is comprised of 24-hour news, entertainment and information delivered on billions of intelligent devices. Companies have to be smarter than ever to grow revenue and develop business models that respond to the demand of their clients. They need to firstly understand their audience - their behaviors, personalities, likes and dislikes in order to capture, connect and leverage the valuable information that allows them to anticipate customers' changing preferences and rapidly turn these insights into new offerings.
Participants & Roles:
- Leslie Ament, Vice President Research and Senior Analyst, Hypatia Research: Moderator
- Rod Smith, Fellow and Vice President, Emerging Technologies, IBM
- Deepak Advani, Vice President, Business Analytics, IBM
- Andrew Shelton, Head of Sports and Science, Leicester Tigers,
- Mark Wyllie, CEO Flagship, IBM Partner
Hypatia Research Group Announces "What CMO's Need to Know About Social Analytics & Intelligence Solutions"
Oct 17, 2012 - BOSTON, MA - Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "What CMOs Need to Know About Social Analytics & Intelligence Solutions". Join Hypatia Research Group on November 8, 2012 as we share research highlights from this study courtesy of our host Clarabridge, Inc.
Hypatia Research Announces “Social Analytics & Intelligence: Converting Contextual to Actionable"
Aug 01, 2012 - BOSTON, MA--Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "Social Analytics & Intelligence: Converting Contextual to Actionable." Featuring the unique Hypatia GalaxyTM Evaluation, in which 24 software vendors are evaluated by 12 criteria, this report showcase current trends, organizational challenges, best practices, and return on investment metrics utilized by top performing organizations via 50+ pages, 21 tables or figures and several case studies that focus on business return on investment.
Hypatia Research Group Announces “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach”
April 30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the Walk’--Industry analyst and market research firm Hypatia Research today announces a new primary research study entitled “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach” detailing current trends, organizational challenges, and business case justification.
Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.
Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.
Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"
October 1, 2011
Vendor Drill-Down Provides 16 Evaluation Points to Consider
Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales
Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research
Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level
Jan 06, 2011
How Leaders Effectively Measure Business Performance
May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!
Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers
Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific
Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.
Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.
Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.
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Exploiting Social Intelligence for Customer Service & Support Excellence: GalaxyTM Evaluations
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Item Number: HYP-CustomerServSupport
Manufacturer: [30 pages / 3 case studies / charts / figures / tables / Galaxy Rankings]
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Exploiting Social Intelligence for Customer Service & Support Excellence: GalaxyTM Evaluations
We expect that most enterprises will begin their use of
Social Analytics & Intelligence tools in the customer service, brand and
marketing communications and competitive intelligence functions initially,
before expanding to other business areas. Not surprisingly, 44.4% of customer
service and support executives cited “the ability to respond to customer
requests for support, service or information promptly” as the highest
reason for investment in social intelligence tools.
Our research of 526 organizations, (based on survey
respondents that actually utilize, recommend, influence, hold budget or veto power
over the purchase of social analytics and intelligence software) shows that
return on investment from customer service and support initiatives is higher
than other business use cases. In fact, 17.8% of customer service and
support executives realize greater than 5% return on investment--defined as a
percentage of total annual marketing spend. Another 20% realize between
3%-5% return on investment. (see Figure 1)
Organizational Challenges:
With over 30 vendors to choose from,
what selection criteria are critical in making the right investment for our
organization? Some of the questions our research and market analysis will
answer encompass end-user responses to:
- What goals should we set for exploiting social
channels for customer service & support initiatives?
- How should we organize
and which function or role should be primarily accountable for these programs?
- What are others in our
industry realizing for ROI?
- How does our organization
stack up in regards to utilizing social channels for service &
support—and what is our maturity level?
- How might we benefit
from best practices or lessons learned from other organizations’ effective use
of social channels?
- What metrics should we
focus on tracking and return on investment should we expect?
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