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Hypatia Research Press releases:

“Do it big, do it right and do it with style.” ― Fred Astaire
Boston, MA April 11, 2013
Industry analyst and market research firm Hypatia Research Group announces availability of a new primary research study entitled “Dancing the Big Data Insights Waltz With Accuracy, Agility and Speed”. Leslie Ament, senior vice president, and principal analyst at Hypatia Research Group stated, “Partners waltzing in triple time with four feet require grace and precision.

Mar 25, 2013
Return on Investment from Social Customer Service and Support Initiatives Higher Than Other Business Use Cases.

Hypatia Research Announces "Exploiting Social Intelligence for Customer Service Excellence"

PRLog (Press Release) - Feb. 12, 2013 - Lexington, MA:  Industry analyst and market research firm Hypatia Research Group{http://hypatiaresearch.com} announces availability of a new primary research study entitled "Exploiting Social Intelligence for Customer Service & Support Excellence." {http://store.hypatiaresearch.com/ExploitingSocialIntellig...}

Hypatia Research Announces Groundbreaking Market Research Study: “Big Boom in Big Data Analytics: How Top Performers Garner Insights for Greater Efficiency and Competitive Advantage."

PRLog (Press Release) - November 1, 2012 - Lexington, MA--Hypatia Research Group has to date, surveyed over 800 global organizations for this research and will utilize data only from respondents that actually utilize, recommend, influence, and hold budget or veto power over the purchase of big data analytics software, solutions and managed services. Companies interested in receiving an executive summary of this study may complete the survey. Follow this link to compete the survey: https://hypatiaresearch.us.qualtrics.com/ WRQualtricsSurve...

Hypatia Research Group Moderates Social Analytics Panel at IBM Information on Demand Conference - Oct. 23, 2012-Las Vegas, Nevada

The 21st century global information market is comprised of 24-hour news, entertainment and information delivered on billions of intelligent devices. Companies have to be smarter than ever to grow revenue and develop business models that respond to the demand of their clients. They need to firstly understand their audience - their behaviors, personalities, likes and dislikes in order to capture, connect and leverage the valuable information that allows them to anticipate customers' changing preferences and rapidly turn these insights into new offerings.

Participants & Roles:

  • Leslie Ament, Vice President Research and Senior Analyst, Hypatia Research: Moderator
  • Rod Smith, Fellow and Vice President, Emerging Technologies, IBM
  • Deepak Advani, Vice President, Business Analytics, IBM
  • Andrew Shelton, Head of Sports and Science, Leicester Tigers,
  • Mark Wyllie, CEO Flagship, IBM Partner

Hypatia Research Group Announces "What CMO's Need to Know About Social Analytics & Intelligence Solutions"

Oct 17, 2012 - BOSTON, MA - Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "What CMOs Need to Know About Social Analytics & Intelligence Solutions". Join Hypatia Research Group on November 8, 2012 as we share research highlights from this study courtesy of our host Clarabridge, Inc.

Hypatia Research Announces “Social Analytics & Intelligence: Converting Contextual to Actionable"

Aug 01, 2012 - BOSTON, MA--Industry analyst and market research firm Hypatia Research Group today announces availability of a new primary research study entitled "Social Analytics & Intelligence: Converting Contextual to Actionable." Featuring the unique Hypatia GalaxyTM Evaluation, in which 24 software vendors are evaluated by 12 criteria, this report showcase current trends, organizational challenges, best practices, and return on investment metrics utilized by top performing organizations via 50+ pages, 21 tables or figures and several case studies that focus on business return on investment.


Hypatia Research Group Announces “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach”

April 30, 2012--GalaxyTM Evaluations Illustrate Consultancies That ‘Walk the Walk’--Industry analyst and market research firm Hypatia Research today announces a new primary research study entitled “Enterprise Governance, Risk & Compliance: Why Management Consultancies Should Provide a Holistic Approach” detailing current trends, organizational challenges, and business case justification.

Hypatia Research Announces New Vendor Product Capability MatrixTM Reports from “Leveraging
Content to Increase Customer Engagement” Series

March 26, 2012--Independent industry analyst firm Hypatia Research & Advisory announces a new research series. Providing analysis through primary research, the reports showcase current trends, organizational challenges, best practices, and performance metrics utilized by top performing organizations.


Hypatia Research Publishes Two New Studies on "Leveraging Content to Increase Customer Engagement"
March 20, 2012
Industry analyst and primary market research firm Hypatia Research & Advisory has announced availability of two new primary research studies entitled “A Practitioners' Guide to Vendor Strategy & Product Innovations: Leveraging Content to Increase Customer Engagement: Best Practices” and Hypatia’s trademarked Galaxy class report “Leveraging Content to Increase Customer Engagement: Benchmarks & Vendor Galaxy Evaluation.”


Verint Earns Dual CRM Magazine "Service Leader" Awards

March 6, 2012 — Verint® Systems Inc. (NASDAQ: VRNT)
Vovici, a Verint Company, Surges to Lead Position in Enterprise Feedback Management Category
- Industry Analyst Leslie Ament of Hypatia Research tapped to judge

Jan 18, 2012
UK Policy Management Software Company Metacompliance ranks first place for the Data Access & Security category among the Global Governance Risk and Compliance Vendors evaluated by Independent US industry analyst firm Hypatia Research.

Nov 07, 2011
The report “The Coming Convergence of Enterprise GRC: Benchmarks & Vendors Galaxy Ranking” defines DynaFlow as one of the leading GRC Vendors based on Completeness of Vision, and Ability to Execute.

Hypatia Research Announces “Enterprise Governance, Risk & Compliance: Software Selection Guide"

October 1, 2011

Vendor Drill-Down Provides 16 Evaluation Points to Consider


Aug 03, 2011
75% of Practitioners Cite eGRC and IT GRC as Important
Hypatia Research Publishes “Benchmarking Social Community Investments: Best Practices for ROI“
May 04, 2011
19% of Companies Expect Social Initiatives to Increase Sales

Hypatia Research Announces Hypatia Go2MarketTM Service
Apr 04, 2011
Provides Companies with Cost-effective Access to Primary Customer & Market Intelligence Research

Mar 23, 2011
Maturity Models, Benchmarks & Best Practices Study Reveals Only 8% of Companies Reach Top Maturity Level

Jan 06, 2011
How Leaders Effectively Measure Business Performance

May 25, 2010
"Agora" The Story of Hypatia Makes it to the Big Screen!

Sep 17, 2009
American Recovery & Reinvestment Act and Electronic Health Records Research Evaluates Government Funding Processes, Healthcare Technology Vendors & Service Providers

Jul 16, 2009
SAVE THE DATE: Tuesday, July 21st 2009 2:00 p.m. Eastern - 11:00 a.m. Pacific

Jun 22, 2009
Vendors evaluated include: Axciom, D&B, Experian, IMS Health, IRI, and Nielson/Claritas. For information on purchasing or licensing the report, contact mailto:ZGR@HypatiaResearch.com.

Apr 13, 2009
Hypatia LLC's next research study will benchmark the current state of the market, & identify best practices & performance metrics used by successful companies to improve performance and/or profitability via EFM and Customer Insight initiatives.

Feb 01, 2009
BOSTON, MA – – Hypatia Research, LLC released a new study entitled “Business Intelligence: Connectivity Options & Evaluation Criteria” outlining best practices and selection criteria for SaaS-based business intelligence solutions.

Customer and Market Intelligence Research

 
Accelerating Performance by Calculating ResultsTM
We are unique in the world of industry analyst firms in that we do not charge technology vendors for analyst access.

However, we do deliver high impact customer intelligence research & advisory services that reduce cycle-time & influence customer management, product strategy and channel development goals.

Our research focuses on how successful companies leverage enabling technologies such as; CRM, BI/Text Analytics, Web Analytics, Marketing Automation, Social Media, Information/Data Management, Governance, Integration & Quality as well as the business processes, performance metrics and best practices that result in measurable results.

Our industry analyst, primary research and advisory services encompass:
  • Product Strategy Roadmap Validation and Guidance
  • Go to Market Strategy, Value Proposition Development and Positioning
  • Educational Sales Tool Development Based on Primary Research
  • Request for Quote / Information Review and Assessment services such as:
    • We assist end-users of technology, solutions & services develop RFQ that are aligned with corporate, operational and tactical objectives and goals
    • We provide an assessment of benefits to be expected from investment in specific technologies
    • We offer guidance and/or validation on responses received from providers of technology, software and solutions to ensure alignment with business requirements and budgets.
Since 2001, clients have relied on our industry insight, expertise and independent research for guidance in assessing various technology and service options. Our results-driven approach ensures that your organization utilizes primary quantitative research and qualitative voice of the customer insights to support strategic and tactical decisions.

Online pricing is only available to end-users of enabling technologies and excludes vendors evaluated in our research. Vendors interested in licensing our research may contact us at: store@hypatiaresearch.com or research@hypatiaresearch.com.

Today's Specials

A Social Analytics & Intelligence Vendor GalaxyTM Evaluation Study: Converting Contextual to Actionable Insights Plus Maturity Models
Price: $3,500.00
A Social Analytics & Intelligence Vendor GalaxyTM Evaluation Study: Converting Contextual to Actionable Insights Plus Maturity Models
Hypatia Research defines social analytics and intelligence technologies as enabling the monitoring, filtering, categorization, sentiment and trend analysis, text analysis; correlation discovery and root cause analysis of all types of unstructured content.
Business Intelligence in Healthcare Industries: Technology Evaluation Guide--Digital Only
Price: $1,195.00
Business Intelligence in Healthcare Industries: Technology Evaluation Guide--Digital Only
“Business Intelligence in the Healthcare Industry” outlines strategies, vendor solutions and services utilized by leading companies. Blue Cross, Blue Shield, Aetna, MetLife Insurance, Centers for Disease Control, Health Net, Inc., New York University
Business Intelligence: Connectivity Options & Evaluation Criteria for SaaS--Digital Only
Price: $1,195.00
Business Intelligence: Connectivity Options & Evaluation Criteria for SaaS--Digital Only
McKesson Pharmaceuticals, Welch's, Blue Cross and Blue Shield of Florida, Nike, and Shaklee are just a few of the firms that utilize SaaS-based business intelligence to both save on implementation costs and to take advantage of business intelligence insig
Dancing the Big Data Insights Waltz with Accuracy, Agility and Speed
Price: $2,500.00
Dancing the Big Data Insights Waltz with Accuracy, Agility and Speed
Partners waltzing in triple time with four feet require grace and precision. Similarly, creating an effective Big Data Analytics ecosystem demands dexterity coupled with speed and accuracy. Instead of four feet dancing in triple time, enterprise-level BDA
Enterprise Convergence of Governance, Risk & Compliance: Why Management Consulting Firms Should Provide a Holistic Approach
Price: $5,000.00
Enterprise Convergence of Governance, Risk & Compliance: Why Management Consulting Firms Should Provide a Holistic Approach
tax free
The market for governance risk and compliance (GRC) software is a maelstrom, the kind of maelstrom that engenders confusion among customers. Some vendors offer GRC for the enterprise, known as eGRC, focusing on operational risk management..
Exploiting Social Intelligence for Customer Service & Support Excellence: GalaxyTM Evaluations
Price: $3,500.00
Exploiting Social Intelligence for Customer Service & Support Excellence: GalaxyTM Evaluations
We expect that most enterprises will begin their use of Social Analytics & Intelligence tools in the customer service, brand and marketing communications and competitive intelligence functions initially, before expanding to other business areas. Not surpr
How Social Interactions Enhance Customer Engagement Processes
Price: $2,500.00
How Social Interactions Enhance Customer Engagement Processes
Organizations that adopt social tools, combined with best practices for rules-based business process workflows are empowered to utilize their social channels as decision support and customer engagement for value creation.
HypatiaG2M Enterprise License
Price: Call for details / SMB discounts
HypatiaG2M Enterprise License
HypatiaG2MTM is a comprehensive customer & market intelligence service designed to facilitate an organization's use of our research findings, benchmarks, market size & forecast, and best practices across industries and geographies.
Large Enterprises Use Social Analytics & Intelligence Tools Differently: Best Practices & Benchmarks
Price: $1,195.00
Large Enterprises Use Social Analytics & Intelligence Tools Differently:  Best Practices & Benchmarks
Typically, significant geographic differences are found in accountability for technology return on investment. However, social analytics and intelligence tools are at a nascent state of development—thus regional differences in accountability were found t
Operationalizing Voice of the Customer: Maturity Models, Benchmarks & Best Practices-Digital Only
Price: $1,195.00
Operationalizing Voice of the Customer: Maturity Models, Benchmarks & Best Practices-Digital Only
Voice of the Customer (VOC) and Customer Experience Management (CEM) business processes along with enabling software technologies— solutions formerly known as Enterprise Feedback Management (EFM)—have recently converged.
Research-Driven Webinars & Presentations
Price: Call for pricing / SMB discounts
Research-Driven Webinars & Presentations
Research analysts are available to present completed research for thought leadership, educational purposes, and lead generation initiatives. Please discuss your specific requirements with a client account manager for scheduling and pricing.
What CMO’s Need to Know About Social Analytics & Intelligence Solutions
Price: $1,195.00
What CMO’s Need to Know About Social Analytics & Intelligence Solutions
Our analysis reveals that marketing leaders now require more than software tools that just facilitate and automate current business practices. Quite simply, doing so often speeds up a poorly defined business process and leads to more bad decisions, decrea



Customer Intelligence, Leslie Ament, Market Research, CRM, Social Media, Social Analytics, Social Intelligence, Text Analytics, Predictive Analytics, Voice of Customer, Speech Analytics, Customer Analytics, Customer Data Management, Business Intelligence, Market Intelligence, Analytics, contextual analysis, Digital Marketing, Web Analytics, Decision Support, Decision Science, Big Data Analytics, Consumer Generated Media, Customer Management, Vendor Analysis, Market Research, competitive intelligence, Sales Force Automation, GRC, Information Management, Corporate Performance Management, Enterprise Feedback Management, Content Mining, Text Mining, Data Mining, Market Research, Market Insight, Consumer Insight, CPFR, Collaborative Planning Forecasting and Replenishment, Enterprise Information Management, Data Quality, Data Governance
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